1. Introduction
At Adaptool Ltd, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
When you browse our website or make a purchase, we may collect the following personal information:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by third-party payment providers — we do not store card details)
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Order history
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IP address and basic browser/device information
3. How We Use Your Information
We use your personal data to:
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Process and fulfil your orders
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Communicate with you regarding purchases and deliveries
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Provide customer support
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Arrange shipping and delivery
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Prevent fraud and maintain website security
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Improve our website, products, and services
If you choose to receive marketing communications, you may unsubscribe at any time.
4. Sharing Your Information
We only share your personal information when necessary to operate our business, including with:
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Payment processors to securely process transactions
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Delivery partners (such as Royal Mail) to ship orders
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Ecommerce and website platforms (such as Shopify)
We do not sell, rent, or trade your personal data to third parties.
5. Data Security
We take appropriate technical and organisational measures to safeguard your personal information.
All transactions are processed using secure, encrypted systems to protect your data.
6. Data Retention
We retain personal data only for as long as required to fulfil orders, provide customer support, comply with legal obligations, or resolve disputes.
7. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data
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Object to or restrict certain processing
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Withdraw consent for marketing at any time
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to ensure it functions correctly and to enhance your shopping experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Business Name: Adaptool Ltd
Email: Legal@adaptool.co.uk