Shipping, Returns and Customer Support

We aim to dispatch all orders the same business day or the next business day, depending on when your order is placed.

All orders are shipped using Royal Mail tracked services, so you can follow your delivery with confidence.

✔ Postage and packaging are included in all prices — no hidden costs at checkout.

While we do our best to ensure fast delivery, delays may occasionally occur due to factors outside our control once parcels are with the courier.

If your item arrives faulty, we’ll happily replace it free of charge.

To help us resolve issues quickly, we may ask for photo evidence of the fault.

If you’ve changed your mind, you can return items unused within 30 days of purchase.

We encourage customers to get in touch before returning an item so we can assist and provide the correct return details.

We’re always happy to help with any questions or concerns regarding your order.

You can contact us via:

We aim to respond within one business day. Messages sent during evenings or weekends will be answered on the next business day.